THE WORST SERVICE EVER!!!!

THE WORST SERVICE EVER!!!! I have never ever in my life experienced such bad service... It is pathetic to say the least. My husband bought a car in 2012 and was financed by WesBank and we have been begging them to just send us a copy of the purchase contract with the purchase price shown on it for TAX purposes as SARS has requested this document. After 4 hours of holding on the phone being transferred from 1 department to the other department going back and forth trying to reach the correct consultant to send this through to us I finally reached the right department just to be informed that they are not allowed to share this information with me as I am not the account holder my husband is. Which I can understand... So my husband called them and was also on hold forever but eventually got through to a consultant that was supposed to help him get this document that SARS requested... He received an e-mail with everything on except the information we requested in the 1st place.... that was on the 7th of May 2018.... He immediately e-mailed back to ask for the purchase contract with the purchase price shown on it... And guess what he just never received any response what so ever. So he called again and still nothing... He e-mail again and still nothing... Then I e-mailed them asking them to please send us the correct document just to immediately receive an e-mail back that stated that I can not request anything from them on behalf of my husband as he must contact them himself... which he did again... and e-mailed again and again and again basically every day just to still not receive any response from them what so ever, it is the 28th of May today and we still didn't get any feedback. It is shocking that they are very quick to mail me to inform me that I am not allowed to receive any of my husbands details but yet a simple request from one of their own clients they ignore??? We will now most probably get penalized by SARS as we can not send them the document requested as WesBank is just to useless to assist their clients.... Unbelievable... I am shocked!!! SIES!!!