The worst financial institution ever. More accurately, ****** ****mers

I had to first check reviews to confirm that it's not just me. I still can't believe that a company this big can be so bad. The worst contact center I've ever dealt with. No one cares. All they want is to take advantage of people. I was over charged on my monthly installment. The contact center just told me there's nothing I can do. I asked for the manager and he blatantly refused. The worst of the worst. I'm not surprised everyone is complaining. What a ****. I need to change my finnacer.