RV
Ryan V
1 reviews | Active since Jul 2015
01 Mar 2019, 16:00
The rudest service ever
I just phoned wesbank at 3:55 to get a settlement quote. I was then told by the person who answered that the person working with my account has "knocked off" and they cannot help me. I then insisted that someone help me as your office hours are until 5, and if no-one can help me I would like to speak to a manager. I told the person that the call is recorded, and I was then told that they will put the phone down. What kind of service and customer relations is this for such a big company?? It's downright disgusting service. How do you let staff like this work for you?
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
04 Mar 2019, 16:03Dear Ryan
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC47.
Regards,
Jean Sham
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC47.
Regards,
Jean Sham
WesBank Service Resolution
WesBank's reply04 Mar 2019, 16:03
Official
Dear Ryan
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC47.
Regards,
Jean Sham
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC47.
Regards,
Jean Sham
WesBank Service Resolution
WesBank's replyOfficial
04 Mar 2019, 16:08Dear Ryan
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC47.
Regards,
Jean Sham
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC47.
Regards,
Jean Sham
WesBank Service Resolution
WesBank's reply04 Mar 2019, 16:08
Official
Dear Ryan
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC47.
Regards,
Jean Sham
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8CC47.
Regards,
Jean Sham
WesBank Service Resolution
RV
Ryan V's updateReviewer Update
06 Mar 2019, 07:56Just want to note that Customer Service has contacted me and are trying to get the recording and resolve this.
RV
Ryan V's update06 Mar 2019, 07:56
Reviewer Update
Just want to note that Customer Service has contacted me and are trying to get the recording and resolve this.