The bank also needs to make money

Egotistical attitude from call center agent. Requested the settlement amount for my vehicle and they proceeded to tell me that it is not the capital amount which I owe Wesbank but the contract amount which is the interest that is calculated in advance. When I said that I only owe the amount the is due on the capital balance the agent told me... Well we also need to make money. As if the the R300k interest you made was not enough. Disgusted. But I will stick to my decision and move all my money and assets away from FNB and it's affiliates.