lB
litha B

1 reviews | Active since Aug 2012

12 Oct 2016, 07:29

Terrrible Service!

<p>I have tried on several occasions to get a hold of Nomfundo Gugushe from Wesbank Financial services who is handling my claim. I tried this on several occasions but to no avail. Its as if I dont matter but I still get debited for a car that I no longer have. </p> <p>She never answers my emails nor her phone calls and doesn't really care to follow up with me. I sent an email on the 16th of September and I still haven't received a response. I find this to be incredibly unprofessional and as a result I am still being debited for a car that I no longer have which .</p> <p>This is a massive inconvenience and I don't understand why she is so inconsiderate!</p> <p>Terrible service!</p>

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Replies (1)
WesBank
WesBank's reply14 Oct 2016, 15:43
Official

Good day

Thank you for raising your concerns affording us the opportunity to assist you. Our insurance representatives have communicated with you to discuss the matter at hand. We will continue attempting to reach your insurer for settlement and will keep you informed.

We trust that you find this in order.

Kind regards

WesBank