Terrible turnaround time

Hi,<br> As a long standing FNB and Wesbank customer, it seems like there is usually a serious lack of interest in customer service. I sent through a finance application last week, which was approved. Once submitting my documentation this was the message I recieved \We have received your Supporting documents , please be advised that a marketer will contact you back within 24 working hours with regards to the application.\"<br> <br> On Monday, it was confirmed by the call centre agent that my documents were recieved on Friday, yet I have still not recieved a reply. I have called the call centre once a day, only to be told both times that the marketer assigned to me is \"working on it\" and will be in contact with me - Yesterdays call was to say that the marketer will be in touch with me by this morning - and stlil nothing. "