BR
Bruce R
1 reviews | Active since Jul 2019
25 Jul 2020, 12:23
Terrible terrbile explotation of crisis.
Asked for confirmation of insurance. Send immediately. They never responseded. Call centers too busy to answer, fine its covid time. Then they mail again saying they are adding an extra payment to my account because i didnt send proof of insurance. ssaying consultants couldnt reach me, BUT THEY DID and I rep****. So no time to take my information and update account but plenty of time to charge me more?
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WesBank's replyOfficial
27 Jul 2020, 08:03Dear Bruce R,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply27 Jul 2020, 08:03
Official
Dear Bruce R,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution