JH
Julien H
1 reviews | Active since Aug 2020
15 Aug 2020, 07:27
Terrible Support Service!!
Sent a request for a call back 3 days ago, yet still not received a single call. How can a support desk NOT call a customer back in 3 days!!? This is just TERRIBLE service.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
17 Aug 2020, 09:20Dear Julien,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Aug 2020, 09:20
Official
Dear Julien,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
JH
Julien H's updateReviewer Update
18 Aug 2020, 13:00Hi Wesbank,
It sad that one needs to go to these lengths to get someone's attention. That said, I received assistance regarding all my queries and are happy. Thank you for getting back to me and resolving my queries.
It sad that one needs to go to these lengths to get someone's attention. That said, I received assistance regarding all my queries and are happy. Thank you for getting back to me and resolving my queries.
JH
Julien H's update18 Aug 2020, 13:00
Reviewer Update
Hi Wesbank,
It sad that one needs to go to these lengths to get someone's attention. That said, I received assistance regarding all my queries and are happy. Thank you for getting back to me and resolving my queries.
It sad that one needs to go to these lengths to get someone's attention. That said, I received assistance regarding all my queries and are happy. Thank you for getting back to me and resolving my queries.