Terrible support on double payments

On the 27th August a debit order went off from my cheque account despite having deposited funds to make payment. This caused a double deduction and despite having giving all the details in emails including the statement and screenshots of payments made, I am still being asked to confirm payments.

Do the staff not look at the information given nor at the account? The account clearly reflects an advance amount which is more than what the payment was supposed to be.

R240.10 - paid manually 13 July 2021 R2500 - paid manually 28 July 2021 As well as the amount of 2,444.57 that went off on the 27th.

Please refund the funds that I paid manually as requested 3x times now without success.