Terrible service - wesbank cashpower loan application

Hi , just going to outline the many issues i've faced trying to facilitate a cashpower loan 1. when completing the online application , your website times out or crashes and i essentially have to provide a call centre agent with all my info over the phone 2. I have on several occasions received system generated sms notifications that weren't valid - the smses say your application has been approved - call to complete however when i call i am told that my application has not actually moved in status 3. i have had to call multiple times and each time i call the agent assures me that they will call me with feedback 4. when the process was initially explained to me i had expectations of short turnaround times however for days ( thursday afternoon to today Tuesday) each time i call i'm told that we are waiting on confirmation of my employment ... its not on me to confirm employment ... you were provided with a company name , a landline and email addresses --- if you don't get response on one , try the others ! 5. I have on multiple occasions called the call centre and upon transfer to a consultant,the call is picked up and no agent actually says hello - i can hear all the background chatting and laughing but no one attends to my call

people don't apply for loans for fun - your service should really be better