KS
Kyle S
1 reviews | Active since Jul 2018
26 Apr 2021, 09:16
Terrible Service that result in ******* charges being app****
I was asked for proof of insurance, I supp**** it but the email was ignored or missed, a complaints agent assisted and informed me that the they had accepted the proof of insurance. Then a month later Wesbank applies their own insurance anyway! What terrible and ******* service, I don't understand how Wesbank can be this bad at basic service delivery!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
26 Apr 2021, 10:46Dear Kyle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply26 Apr 2021, 10:46
Official
Dear Kyle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
KS
Kyle S's updateReviewer Update
29 Apr 2021, 08:38 I have still not received any communication regarding this! However Wesbank is very quick to have collections call even though there is an open dispute with them! Now they are consequently withholding documents ! Absolutely terrible service!
KS
Kyle S's update29 Apr 2021, 08:38
Reviewer Update
I have still not received any communication regarding this! However Wesbank is very quick to have collections call even though there is an open dispute with them! Now they are consequently withholding documents ! Absolutely terrible service!