DL
Dirk L
1 reviews | Active since Feb 2014
07 Sept 2023, 16:04
Terrible service, slow response, utter indifference.
Received a settlement quote from Wesbank for a vehicle financed through it, paid up the amount in full, but it has been over 48 hours and I still haven't received ANY correspondence whatsoever. No paid up letter, no natis documents, nothing. Utterly *********** service - what are the monthly service fees for if Wesbank doesn't provide service???
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
07 Sept 2023, 16:09Dear Dirk Lourens
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply07 Sept 2023, 16:09
Official
Dear Dirk Lourens
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
DL
Dirk L's updateReviewer Update
07 Sept 2023, 17:10I have since phoned Wesbank and finally got through on attempt I believe. Spoke to someone who confirmed and that they'll assist in processing the paid-up details. In the conversation I received a call I needed to take, and asked to be phoned back in 10 minutes. They confirmed my number correctly, but never phoned back. Utterly distasteful.
DL
Dirk L's update07 Sept 2023, 17:10
Reviewer Update
I have since phoned Wesbank and finally got through on attempt I believe. Spoke to someone who confirmed and that they'll assist in processing the paid-up details. In the conversation I received a call I needed to take, and asked to be phoned back in 10 minutes. They confirmed my number correctly, but never phoned back. Utterly distasteful.