EvdH
Emile van den Heetkamp
1 reviews | Active since Dec 2013
14 Apr 2020, 10:24
Terrible Service in Time of Need
Our company has been been severely affected by COVID-19. We are in the tourism sector so business has ground to a halt and this will be the case for some time to come.
I have made several calls and written countless emails. Not once have I received confirmation from a real agent, all the emails are rep**** to by autoresponders. The wesbank agents I get in touch with can give no real help - they all say its in the hands of COLSERVE.
Yet my biggest gripe is that other tourism businesses in the same position as me as received immediate response!
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Replies (2)
WesBank's replyOfficial
14 Apr 2020, 10:40Dear Emile,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply14 Apr 2020, 10:40
Official
Dear Emile,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
EvdH
Emile van den Heetkamp's updateReviewer Update
14 Apr 2020, 11:22Thank your prompt reply that was followed up by a personal email, I really appreciate that!
EvdH
Emile van den Heetkamp's update14 Apr 2020, 11:22
Reviewer Update
Thank your prompt reply that was followed up by a personal email, I really appreciate that!