RC
Rozelle C
1 reviews | Active since Jun 2014
18 Jan 2021, 12:07
TERRIBLE SERVICE -I JUST WANT MY SETTLEMENT LETTER SO I CAN PAY AND BE DONE WITH WESBANK FOR GOOD
Good day I have been trying to get my settlement letter on my two cars account numbers *** and *** since last week i want to settle these accounts today but i am geting no joy with settlemt figures,i mean how difficult can it be I CALLED AND WAS ADVISED TO SEND AN EMAIL LAST WEEK I HAVE DONE THAT,I HAVE SENT SEVERAL EMAILS AFTER AS WELL ,HOW DIFFICULT CAN IT BE TO JUST SEND ME THE SETTLEMENT AMOUNTS AND BANKING DETAILS SO THAT I CAN PAY AND GET MY CARS NATIS PAPERS FNB WESBANK IS NOT HELPFUL AT ALL I WILL NOT REFINANCE WITH WESBANK ,MAIL MY LETTERS TO ME AS REQUESTED ***-*** ANOTONIO NEIL CAMPBELL
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Replies (2)0
Replies (2)
WesBank's replyOfficial
18 Jan 2021, 13:22Dear Rozelle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply18 Jan 2021, 13:22
Official
Dear Rozelle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
RC
Rozelle C's updateReviewer Update
22 Jan 2021, 07:50Good day ,please advise on both paid up letters and natis documents ,my husband called twice yesterday i was supposed to have been contacted regarding this still nothing?????*** can someone please get this finalised ive been tryin g to get this sorted since i sent pop on both accounts on Monday
RC
Rozelle C's update22 Jan 2021, 07:50
Reviewer Update
Good day ,please advise on both paid up letters and natis documents ,my husband called twice yesterday i was supposed to have been contacted regarding this still nothing?????*** can someone please get this finalised ive been tryin g to get this sorted since i sent pop on both accounts on Monday