Terrible service front to back

<p>Terrible experience dealing with Wesbank, both in buying and settling my vehicles.</p> <p>No one ever phones me back, Calling them takes 30 minutes if your lucky and you don't get cut off or tranferred to the wrong place. Sending information only results is a 2-3 day delay then another request for information and the clock starts again.</p> <p> </p> <p>Surely if an account has been settled you should start the process to get the documents to the owner, why do I have to keep following up? Your company has honestly put zero effort into this process, and doesn't seem to care at all once the account has been closed.</p> <p> </p> <p>I was suprised that I has a similar experience when purchasing a new vehicle.</p> <p>Surely if you send an email claiming a consultant will contact you they should actaully contact you, I'm still waiting on that call and it was two months ago, when I phoned they seemed confused and said I had to call them. Doesn't seem right.</p> <p> </p> <p>In 2010 I had an incredible experience with Wesbank, I didn't even consider going with anyone else this time around, now I wish I had, it looks as though the only way forward is to physically drive to thier offices to try get something done.</p>