Hellopeter
Share Your Experience
PM
Penelope M

1 reviews | Active since Jan 2018

03 Feb 2020, 15:51

Terrible service from WesBank and unfair practices.

I have been banking with FNB for a long time, when I wanted to apply for vehicle finance it was nothing short disappointing, I submitted my documents on the 04/01/2020, and I had to call to find out how far my application was, with no communication I was getting frustrated, I was eventually assigned a marketer Marlize who told sent me an email after I prompted it on the 17/01/2020 and on the quotation my interest rate was 16.24%, I’ve got a good credit rating and I am a good payer on all my accounts, I asked her why and she said it’s non negotiable as that’s what I qualify for. I was surprised as I have a colleague who is white, with WesBank, she was never asked about her accounts, she earns less than I do, as I am her supervisor, and got a deal of prime minus 1. I’m utterly disturbed by how I was treated and why I got a higher interest rate and Marlize’s dismissive behavior towards me. I considered taking my banking elsewhere.

0
Replies (2)
WesBank
WesBank's reply04 Feb 2020, 09:15
Official
Dear Penelope Moila,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
PM
Penelope M's update08 Feb 2020, 08:29
Reviewer Update
So I got a call from Clara, who told me that I’m of a higher risk due to my time of employment (over a year) and not having a property, and that race does not play a role in how I was rated. But still no one can tell me how I’m a risk and why it took Marlize weeks to contact me with a quotation of the exorbitant interest rate, the lady at FNB also told me, when I went to close my account that she’s shocked as it’s also higher than the people who are from other countries.