TERRIBLE SERVICE FROM WESBANK

I had a terrible experience with Wesbank. I accidently made a double payment on my vehicle installment this month. I requested a refund on 9 July 2018. I followed up every day thereafter regarding the progress. This is a big amount and I cannot afford not to have it.

On Tuesday, 10 July 2018, I called Wesbank to follow up on the progress. The consultant informed me that the payment was processed and that the payments will reflect in my account by Thursday. On Thursday the payments still didn't reflect in my account and I called Wesbank again to find out what is happening.

I was then informed that the payment hasn't been processed yet. I requested to speak to management. My call was transferred and I was on hold and then after a few minutes the consultant hanged up on me. This happened TWICE. Every time I have to make the call and go through the same process and the calls cost me a lot of airtime. I am extremely disappointed by the service provided by Wesbank. I understand that it takes time for payments to clear but I do not understand dishonesty at all.

I needed the money already and for that reason I requested the refund immediately. The dishonesty is beyond my understanding.