TERRIBLE SERVICE FROM CHARLIE

I'm disgusted at the level of poor service i received from Westbank from Charlie- reference number ***, this gentleman was so unprofessional & had absolutely no soft skills whatsoever, i felt like i was speaking to thee most *********** person in the world, who had no idea what they were saying and he gave me wrong information -i had to call Hollard who advised me the person i spoke to from westbank doesn't know his job. To the call center management for Westbank call center your staff needs to be trained properly in what thier job title is-THIS is a POOR reflection on this company!!!!!!!!!!!!!!!!!!!!!!