TG
Thami G
1 reviews | Active since Jan 2018
04 May 2021, 15:59
Terrible service and confusing payment method
I was given an FNB account number *** to make my payment to which I made an EFT, not realizing that the same Wesbank account number is also attached to different businesses like Direct Axis. Now my payment is unaccounted for and is causing me an headache. Why would an account number be attached to other business names? Now I’m being told to go to direct axis to get my money back.
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WesBank's replyOfficial
05 May 2021, 10:16Dear Thami Gqada,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 May 2021, 10:16
Official
Dear Thami Gqada,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution