Terrible Service and Can't get through to speak to anyone

Currently I would give you even less than 1 start. i was asked for proof of insurance for my vehicle which I have provided 2 times already. i then get an email from a consultant saying that the file is password protected which it is NOT as I double checked that before even sending it the first time. This was also over a week before I had even had any response whatsoever. i have resent it and then get an SMS notifying me that you have just added insurance to my account until I can provide that proof of insurance that I have already supp**** 3 times. I spent 40 minutes on hold yesterday and a further 30 minutes on hold today already trying to get in touch with anyone at your call centres that will actually be able to help me but it would seem as if there is no one that actually works there any longer. Or they are very selective about the calls they answer. This services is not good enough and I demand that you have someone call me to resolve this issue as I am not going to be paying for extra insurance when proof of insurance has already been supp****!!! Sort this out ASAP!!!!!!