Terrible service

I called your collections department to ask for alternative payment details as I’m on unpaid leave for two month and there might not be available funds on the debit order date. But I rather wanted to make an EFT payment instead. Only to be transferred back and forth between customer service and collections numerous times by Tshepiso and Belinda with both unwilling to assist and when requesting to speak to a supervisor both consultant refused to comply and one transferred the call to collections whilst the other put me on hold and ended the call soon after.

I want service not the nonsense I’m seeing from these *********** consultants who seem to have better things to do than their actual jobs. Whom in the whole Wesbank division is capable to assist or does one have to take this matter personally and start calling senior management on their private numbers so that they can intervene?