KM
Keneilwe M
1 reviews | Active since Feb 2015
23 Feb 2015, 11:12
Terrible service
Im on the line with Wesbank to get my account balance, i've been transfered twice and im still holding 20 minutes later. This is a horrible service from such an established company. Very annoyed and dissapointed.
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Replies (1)
WesBank's replyOfficial
04 Mar 2015, 10:43Hello KenMoholo,
Thank you for raising your concerns allowing us to intervene. We sincerely apologise for the delay at the call centre. We have spoken with you and you have already received the balance on your account. We will however communicate with you in order to explain the self help facility and how this prove to be a better option for you than the call centre.
We trust that you find this in order.
Kind regards
WesBank
Thank you for raising your concerns allowing us to intervene. We sincerely apologise for the delay at the call centre. We have spoken with you and you have already received the balance on your account. We will however communicate with you in order to explain the self help facility and how this prove to be a better option for you than the call centre.
We trust that you find this in order.
Kind regards
WesBank
WesBank's reply04 Mar 2015, 10:43
Official
Hello KenMoholo,
Thank you for raising your concerns allowing us to intervene. We sincerely apologise for the delay at the call centre. We have spoken with you and you have already received the balance on your account. We will however communicate with you in order to explain the self help facility and how this prove to be a better option for you than the call centre.
We trust that you find this in order.
Kind regards
WesBank
Thank you for raising your concerns allowing us to intervene. We sincerely apologise for the delay at the call centre. We have spoken with you and you have already received the balance on your account. We will however communicate with you in order to explain the self help facility and how this prove to be a better option for you than the call centre.
We trust that you find this in order.
Kind regards
WesBank