1 reviews | Active since Aug 2009
Terrible Service!
I settled my Wesbank account on 19 August 2015 and requested my original NATIS documents on the same day. I am emigrating on 29 August 2015 and need the documents urgently. I called Wesbank immediately after receiving confirmation that they had received my request to find out when I would receive the documents. I explained the urgency of the matter and was informed by the call centre agent that I would receive the documents on Tuesday 25 August, or Wednesday at the latest, so I would have the documents long before I left South Africa.<br> On Wednesday afternoon I called to find out what was happening. I was told by Ayanda that the first agent was incorrect and that there was a hold up. She said she would escalate the matter to her team-leader for immediate attention and promised I would be called on Wednesday afternoon and they would arrange for the documents to be sent to me on Thursday or Friday morning. I am yet to receive a phone call.<br> I called Wesbank this afternoon (Thurs 27 Aug). The team leader assigned to the matter has done nothing to date. The documents have not yet been sent. I am informed they might arrive by Saturday, by which time I will have left South Africa. Useless!
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. We are experiencing extraordinarily high volumes at the moment however, direct contact has been made and your documents have been delivered via UTI Courier Services on 28 August 2015. The appropriate corrective measures have been implemented to prevent any similar occurrences.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. We are experiencing extraordinarily high volumes at the moment however, direct contact has been made and your documents have been delivered via UTI Courier Services on 28 August 2015. The appropriate corrective measures have been implemented to prevent any similar occurrences.
We hope that our intervention was satisfactory and that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank