EK
Eugene K

1 reviews | Active since Aug 2016

29 Aug 2016, 10:57

Terrible Service

<p>Good day,</p> <p> </p> <p>I have had the most terrible service from Wesbank and title guard I have spent over R500 on calls and R250 on travel fees and still have no assistance. I bought an Opel Corsa privately. the car went in for the tests to make sure its road worthy and checked for all the rest. R4500 you are forced to pay Title guard for this. Because you are forced into warranty as well another R6000 in my case, you have to service your car at authorized dealers only. I took my car to GM not even 3 weeks after I bought the car and then it came out that my ignition coil pack needs replacing R6000 a seal on the CV joint needs replacing around R850 and rubber bushes are torn on the stabilizer bar another R3000. I have been fighting with the following people from Wes bank (petunia, Marlize and Michelle Naidoo) and not one of them could see this event though after 3 months of fighting as someone is Liable however me as the client has been abandoned. I have begged them to keep me updated etc. and now it’s around 3 weeks later with not 1 call or email. they said to me that they are busy with general motors comparing the 2 stats of the cars condition however I drove to General motors and they confirmed no one had contacted them and also forwarded an email stating that Petunia did not read the emails they sent as you can get these reports from outlook. they forwarded that to me and I’m at the point where I don’t know what to do. I am so disappointed I took a chance to work with these people as I have been my whole life with ABSA. worst decision ever and will never use them again. either Title guard or Wes bank must pay for the false diagnostics but they won’t. they won’t even refund the R4500 I had to spend at Title guard. I can’t even sell my car in this condition and If I don’t pay they will auction my car and won’t get much in that condition either. This is literally being imprisoned. yes, there will be a short automated response from this guy’s now on Hello Peter but don’t be fooled they will respond to the media nicely and continue abandoning me as a client.</p> <p> </p> <p>Kind regards,</p>

0
Replies (1)
WesBank
WesBank's reply30 Aug 2016, 15:20
Official

Good day

We acknowledge receipt of your complaint and thank you for affording us the opportunity to assist. Our Private Finance Team have communicated with you to confirm that our legal team is reviewing this matter and feedback will be provided to you as soon as possible.

We trust that you find this in order.

Kind regards

WesBank