MK
Marcel K
1 reviews | Active since Jun 2012
20 Aug 2020, 08:43
Terrible experience selling a my car privately
Terrible service from wesbank selling my car privately, neither me or the buyer has been informed of the process and what to do and when to do it. A week later even after delivery the car is still on my name/profile and I can’t reach anyone in the private finance department. I will definitely not finance my next vehicle with them. Wesbank and FNB is getting worse by the day. No such thing as customer support.
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Replies (2)
WesBank's replyOfficial
20 Aug 2020, 09:07Dear Marcel,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Aug 2020, 09:07
Official
Dear Marcel,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MK
Marcel K's updateReviewer Update
20 Aug 2020, 10:10I’ll believe it when I see it. I still have no communication from wesbank, I have sent numerous emails and phone calls. You will surprise me if you call me today. I won’t get my hopes up
MK
Marcel K's update20 Aug 2020, 10:10
Reviewer Update
I’ll believe it when I see it. I still have no communication from wesbank, I have sent numerous emails and phone calls. You will surprise me if you call me today. I won’t get my hopes up