Terrible customer service from Wesbank !

I am fed up with the terrible service received.

I was over debted on my account at the end of July 2021. My vehicle and car insurance (auto and general) comes off one debt order. I spoke to auto and general and they said that their system had a glitch and about 200 customers were over debted. They refunded the funds back to the account where it came from (Wesbank account) I called Wesbank 3 times from my work landline ***) requesting and following up on my refund to which the consultants just keeps on saying it had been escalated and that it will take 5 working days to reflect. I still have not received my refund, we are in October already and am now just being transferred up and down when following up for the 4th time today. I am beyond fed up being **** to over the phone and battling to just get my refund!

I have also sent an email to ***.