Terrible Customer Service!!

I am beyond frustrated with the "service" I have received from wesbank. I have been a perfect customer for the past 6 years, and have had nothing but praise for wesbank until now.

I have been trying for 3 weeks to finalise my account to no avail. I just need 2 things. To transfer ownership of my vehicle and a refund for the over charged final payment. Your "customer service" department gives me contradictory feed back every time they respond to me, and to date have still not settled my queries. I'm now thinking to leave my refund and walk away, it isn't worth the constant struggle.

My plan is to buy a new vehicle now that this purchase is paid up, and I now know I WON'T be using Wesbank to make this purchase.