GK
Gustav K
1 reviews | Active since Aug 2019
30 Sept 2022, 10:55
Terrible customer service!
Terrible customer service! I paid off my vehicle in February 2022 and recently I app**** for a change of ownership to my name and original Natis document. I sent emails and also called the call center on numerous occasions. During my phone call on 30.09.2022, I told the operator that the service that I am receiving is unacceptable and I want the matter escalated to his Supervisor. The operator put me on hold and nothing happened after that. I need Webank to contact me asap to resolve this matter
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WesBank's replyOfficial
30 Sept 2022, 11:15Dear Gustav K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply30 Sept 2022, 11:15
Official
Dear Gustav K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution