Terrible customer service

It has been nearly two weeks since I submitted and received approval for an application with WesBank Private Finance, and the customer service has been completely unacceptable. Progress has only occurred when I have repeatedly chased the matter through emails and phone calls, which should not be necessary after approval has already been granted.

I was informed that my application had been handed over to the sales team to contact the seller; however, no communication took place. I received no updates, and the seller also confirmed that they were never contacted. Upon enquiring, I was advised that the individual responsible was on sick leave and that my case had been escalated earlier today. Despite this, there has been no follow-up, feedback, or action whatsoever.

This level of inefficiency and lack of accountability is extremely concerning. The process has been poorly managed from start to finish and reflects a serious breakdown in customer service and internal communication. I am astonished that this is how WesBank conducts business, particularly for a private finance product.