Terrible customer service

If I could give a 0 star, I would.

I contacted Wesbank on the 29th of September, and spoke to Lauren Padiachey to arrange for the collection of my gran's vehicle papers.

Lauren stated that the details aren't on the system as the car was purchased sometime ago and she said that she needs to look in the archived files to find the information and that I should email her the details, which I did. I followed up on the 6th of October via email, to no response. I then phoned on the 10th and got told by another consultant that she will follow up with Lauren and that she will not give me a manager's email address after I requested for it and the phone was put down. Again, I sent another email on the 10th to Lauren as well as ***.

I have yet to receive a phone call or an email from Lauren or Wesbank with an update.

My next step will be the ombudsman