Terrible customer service

I called Wesbank on Friday 27 March 2020. After two attempts I only managed to get through on the third attempt. Each time i was on hold for more than 30 mins. When I finally got through I was subjected to extremely rude behaviour by a gentleman who called himself Nhlanhla. Sad to say, I wasn't assisted anyway. While we understand the need to scale back because of the lock down, one still expects a degree of decency and customer care!