Terrible communication!

Several weeks ago, I took the necessary steps to settle my car finance, expecting a smooth and timely process. Unfortunately, the communication throughout this ordeal has been nothing short of horrific. My attempts to reach out and seek clarification have been met with absolute silence, leaving me in the dark regarding the status of my settlement. On the 4th of December, I spoke to a consultant and was told to pay the license fee to do change of ownership and get the papers delivered. On that very call, I informed the person that my email account was backed up and the POP will be sent from my husband’s account.

To my dismay, I received a call this morning from one of your agents, and the information provided only exacerbated my dissatisfaction. I was informed that the processing of my settlement papers is scheduled for January 3rd, with an additional 14 working days for completion. This timeline is not only unacceptable but also contradicts the reasonable expectations one would have after closing an account almost a month ago.

Moreover, the agent I interacted with displayed a level of indifference that has left me with little faith in the service quality of Wesbank. The lack of empathy and failure to provide clear, concise information only deepened my frustration. My husband asked to speak to a manager and that was not possible either. I would hereby request you pull all calls that I made to understand the level of frustration I now face.