JL
John L
1 reviews | Active since Sept 2015
15 Sept 2015, 18:57
Terrible client relations
I handed my vehicle back to wesbank collections on my own account as I couldn't afford my vehicle special recovery unit collected vehicle I never got documentation to confirm collection as was promised. I was told I won't be blacklisted and I would get finance again. I was also told before my vehicle gets sold on auction at no less than book value, I will be notified to which I got a phone call 3mths later this morning notifying me my vehicle had been sold and my shortfall is 80? so that means someone bought a 250? vehicle for 100k and I'm liable still......
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WesBank's replyOfficial
30 Sept 2015, 14:32Hello John Lange 82,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
According to our records, numerous attempts to contact you were made without success even after this complaint was logged. There has been no positive response to the emails that were sent whilst proof of comprehensive insurance is overdue. This Outstanding Debt Protection (ODP) initiative serves to ensure that comprehensive insurance for the vehicle is maintained in line with the terms of our Agreement and the intention herein is to reduce the risk observed. ODP is a consequential policy which can however be cancelled, with a refund processed where applicable, once proof of historical comprehensive insurance is provided.
Direct contact has been made to provide clarity in this regard. We trust that this is in order and assure you of best intentions.
Yours sincerely
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
According to our records, numerous attempts to contact you were made without success even after this complaint was logged. There has been no positive response to the emails that were sent whilst proof of comprehensive insurance is overdue. This Outstanding Debt Protection (ODP) initiative serves to ensure that comprehensive insurance for the vehicle is maintained in line with the terms of our Agreement and the intention herein is to reduce the risk observed. ODP is a consequential policy which can however be cancelled, with a refund processed where applicable, once proof of historical comprehensive insurance is provided.
Direct contact has been made to provide clarity in this regard. We trust that this is in order and assure you of best intentions.
Yours sincerely
WesBank
Best regards,
WesBank's reply30 Sept 2015, 14:32
Official
Hello John Lange 82,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
According to our records, numerous attempts to contact you were made without success even after this complaint was logged. There has been no positive response to the emails that were sent whilst proof of comprehensive insurance is overdue. This Outstanding Debt Protection (ODP) initiative serves to ensure that comprehensive insurance for the vehicle is maintained in line with the terms of our Agreement and the intention herein is to reduce the risk observed. ODP is a consequential policy which can however be cancelled, with a refund processed where applicable, once proof of historical comprehensive insurance is provided.
Direct contact has been made to provide clarity in this regard. We trust that this is in order and assure you of best intentions.
Yours sincerely
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
According to our records, numerous attempts to contact you were made without success even after this complaint was logged. There has been no positive response to the emails that were sent whilst proof of comprehensive insurance is overdue. This Outstanding Debt Protection (ODP) initiative serves to ensure that comprehensive insurance for the vehicle is maintained in line with the terms of our Agreement and the intention herein is to reduce the risk observed. ODP is a consequential policy which can however be cancelled, with a refund processed where applicable, once proof of historical comprehensive insurance is provided.
Direct contact has been made to provide clarity in this regard. We trust that this is in order and assure you of best intentions.
Yours sincerely
WesBank
Best regards,