LG
Luke G
1 reviews | Active since Sept 2020
23 Sept 2020, 13:43
Terrible approach at handling situations
"REQUEST FOR CONFIRMATION OF MOTOR VEHICLE INSURANCE" The approach Wesbank uses to retrieve this information is terrible. I have had this vehicle for almost two years and only now receive a demand to provide proof of insurance, with the threat of debiting my account if I do not comply. I will not be using Wesbank again.
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WesBank's replyOfficial
23 Sept 2020, 16:30Dear Luke,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Sept 2020, 16:30
Official
Dear Luke,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution