Terrible and pathetic service from Wesbank

WOW the service I just received from Wesbank is pathetic. I need to pay my arrears amount which is a total of R6366,41, however the summons fee is R7000. Is that even legal? To top it off im told by Hazel Terresar Chauke who works at Wesbank that if I wasn't in arrears in the first place this wouldn't have happened and I can complain if I like because its not her problem. I am appalled. Im trying to sort out my account but Wesbank is treating me like a ******** and charging exorbitant fees for me to do so. I can pay the full arrears amount but with their fees its ridiculous.

Please is their anyone at Wesbank that actually gives a damn that can contact me. Im told if I don't pay your fees my car will be repossessed. Oh and I have not received any summons from Wesbank. After numerous calls to change my address they still have it wrong.