Terrible Account Management

WesBank manages their customer accounts very poorly and has terrible customer service. After my account was paid up, I struggled to get confirmation that they had updated their details and put an end to debit orders as the account was paid up. Eventually I receieved written confirmation that the debit orders were stopped, but still the debit orders went off.

Until now, no one from WesBank has gotten back to me. I have used the self service, logged tickets, sent emails and made phone calls with absolutely no answer or feedback.

This is blatant theft and they don't care enough to fix it. I'm afraid I am going to have to take legal action if I want anything too happen which is a terrible shame and inconvinience.