Terrible

I had a loan account with direct axis. I still thought it was cool i could load wesbank as a beneficiary and pay extra money when i could. The extra payment i did appeared in every montly statement. I wasnt sure why it wasnt affecting the balance carried forward though. I get my supposed last statement. Im excited to see i only have R443 in my balance as the last payment. However more than R800 was debited off my account. When i enquired i was told this was somehow part of the loan in big financial terms confusing me as im just a chef. When i enquired about the extra payment that never reflected i was told they see they owe me money but i must send a proof of payment for a transaction i did 1 year ago. My banking app wont even take me that far back. In short. I will never recommend direct axis and i will never be their customer again. Corporations like this are enslaving a nation already struggling with debt and day to day survival. Disgusted with their treatment. Zero stars forever