Telephone Consultant bad attitude.

I am awaiting my NaTIS documents for my paid up Ford Ranger, I received a sms from Wesbank with tracking number TA***ZA and told to call UTI with that number to trace my logbook, I called UTI and they said that it was not their tracking number and that Wesbank always gives the incorrect tracking number to clients. I called Wesbank to query and spoke to a man who put the phone down on me when i argued with him about the tracking number, I called at 16:12 on 25/02/2020 after not getting through for ages, only for him to put the phone down on me and after which i couldnt get through again. Your staff need to be trained to have better attitudes. SHOCKING SERVICE. And now i still cant trace my documents.