TAT does not exist at Wesbank.

It is important to note that Jabulani Ndaba who assisted me today has NOTHING to do with this matter. He was able to assist within the means that were available to him. Much appreciated. However, Rebecca Kleynhans since confirming by email on 24 May 2021 that my account was settled, has not done good on her promise. She promised I will have my Natis documents and paid up letter, neither has been provided. I’m certain that 2months, even with a pandemic, is NOT the waiting period. I extended a courtesy email reminder to Rebecca, which she ignored. As a result, I’m livid and now have to wait for my documents to be couriered. I need the account updated as paid up with credit bureaus urgently pending an application for home loan. I also need the eNatis document by this Saturday 24 July 2021 to transfer ownership. But I repeat, my discussion and promises therein with Rebecca are clearly null and void. She doesn’t even want to account or take my calls. I’m now told by her colleagues that “there’s nothing Rebecca can do on this account it has to be transferred to another department”.