KR
Kelvin R
1 reviews | Active since Dec 2015
15 Jan 2020, 09:23
Taking way too long for private finances
The application taking more than 36 hours+ to get looked at.
Customer service is okay, but they always have empty promises, put me on hold and the phone hangs up after 4 minutes automatically.
I have a great private deal waiting for me to get financing, with 5 other people interested in the car.
Looking into applying at MFC or Absa because this is taking too long.
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WesBank's replyOfficial
15 Jan 2020, 09:58Dear Kelvin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply15 Jan 2020, 09:58
Official
Dear Kelvin,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution