Taking people's money after you extended their payment relief, and poor call centre service.

I have been in contact with Wesbank about their extension of my Covid-19 relief. At the beginning of September I spoke to a Shivaan Naidoo, who told me that the matter was escalated to management, and that I would receive a callback. It has been more than 2 weeks with no response. I have phoned the call centre again (3 times today). The first agent put me on hold so long that my airtime ran out. The 2nd agent put me on hold and then just ended the call. The 3rd agent put me through to management, who didn't answer their phone, and the call died. This is by far the WORST call centre service I have experienced. Also, Wesbank giving payment relieve extensions and then taking your money is such a vile process, and by the looks of it they aren't just doing it to me.