GJ
Gillian J
1 reviews | Active since Sept 2014
04 Sept 2015, 13:54
TAKING MY MONEY EVERY MONTH AND I CANT CANCEL!
About a year ago a lady called me from a call centre about car maintenance insurance,<br> I agreed to it and was told that i would be sent details via email. I have never received these <br> details and my account is getting debited every month. <br> I contacted Wesbank to cancel it and they gave me a list of instructions to follow to cancel!<br> <br> IT IS SO EASY TO TAKE MY MONEY BUT DIFFICULT TO HAVE THEM STOP!!!!!!<br> I need details that I don't have because I have never heard from Motorite or Bodyline and Smart.<br> How am I supposed to know my Policy name, Vehicle finance account number.<br> <br> SO SICK OF THIS ALREADY
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WesBank's replyOfficial
14 Sept 2015, 12:20Hello Gill i am,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos.
We have subsequently contacted you to reiterate that which was stated in terms of cancellation of the policy after the first 30 days of commencement because a pro rata refund would be due, which may result in a deficit on the credit account as indicated in the initial conversation. The requested supporting documents have been forwarded for ease of reference as you have advised that you no longer wish to have the policy cancelled.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos.
We have subsequently contacted you to reiterate that which was stated in terms of cancellation of the policy after the first 30 days of commencement because a pro rata refund would be due, which may result in a deficit on the credit account as indicated in the initial conversation. The requested supporting documents have been forwarded for ease of reference as you have advised that you no longer wish to have the policy cancelled.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply14 Sept 2015, 12:20
Official
Hello Gill i am,
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos.
We have subsequently contacted you to reiterate that which was stated in terms of cancellation of the policy after the first 30 days of commencement because a pro rata refund would be due, which may result in a deficit on the credit account as indicated in the initial conversation. The requested supporting documents have been forwarded for ease of reference as you have advised that you no longer wish to have the policy cancelled.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns.
Let us also use this opportunity to humbly apologise for this poor service delivery and the inconvenience you have experienced. WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of this goal as this does not speak to our service ethos.
We have subsequently contacted you to reiterate that which was stated in terms of cancellation of the policy after the first 30 days of commencement because a pro rata refund would be due, which may result in a deficit on the credit account as indicated in the initial conversation. The requested supporting documents have been forwarded for ease of reference as you have advised that you no longer wish to have the policy cancelled.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank