Taking Money you are not entitled to

Ref no. ***6

You took a debit order of R 5200 for the month of January for a vehicle which was settled in December already. I phoned on Tuesday to address the matter and was told that it was your mistake and it would take 3 - 5 days to pay the money back into my account.

This is unacceptable as it was your mistake. You were quick to deduct moneys which you are not entitled to, but lots of stories and excuses to pay it back.

I want this R 5200 paid back immediately as i now do not have enough money in my account to pay the rest of my debit orders and this leads to penalty fees.

I expect you to address this matter as urgent.