Taking Liberties With Customers

In short, my debit order date is the last day of the month, but Wesbank decides to debit me on the 21st December without any nitification.

When i phoned to query this, thier lines were continuously busy. When i finally got through, the agent insisted that i did receive an email communication about the early debit order even after i told her numeropus times that i did not receive it.

I asked them to reverse the debit order and take it off on the correct date. I was promised this would be done, but guess what? Nothing!

Taking liberties at the expense of customers.