Taking care of their customer

I would to compliment wesbank about the maner they have handle issue of payment to their clients during covid 19. Taxi industry is been drastically affected by this pandemic. My husband bought quantum through TFS financed by wesbank. He transport school children and maximum amount of installment is coming there. Sincethe begging of Covid the was no way that amount of installment can be possible. I assisted him by making application. It was a long process at the beginning but it was approved for 3months.

Issue of school opening is not finalise he was stress about installment for August because for July he tried to save for July.then he knew that for August it will be impossible he decided to phone wesbank to check if there are any arrangements that can be made. To his suprised he was told that he must write a letter end banks statement for 6months was needed. It didn t took more the applications was approved the addendum was emailed. He printed it and was emailed back. It state clearly that the actual contract it's been extended with 6months in total.

This is difficult times for taxi industry but Wesbank thought for them without imposing unnecessary traumer .keep it up Wesbank one may think it'sdifficult but if you follow the instruction and attached all necessary proof and if you qualify it's easy .I have seen it and it worked for my Husband .

Thank you Wesbank for being fair to your loyalty customer .during this difficult time.