JvZ
Juandre' van Zyl

1 reviews | Active since Sept 2011

30 Mar 2016, 10:39

Taking a chance

I received an email requesting proof of insurance. I have sent this twice yesterday. <br> <br> Today I received this email: As we have not received a response from you, Volkswagen Financial Services will be adding a limited insurance cover to your finance account until we have received and confirmed that your vehicle as noted below is insured.<br> <br> Add this insurance, I dare you.<br> <br> You are taking a chance. Last year was the same story.<br> <br> I will move my vehicle finance you bunch of ******.

0
Replies (1)
WesBank
WesBank's reply31 Mar 2016, 14:07
Official
Hello Hadock,

Thank you for your concerns highlighted.

Your vehicle is one of your most valuable assets and like you, we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis has been mandated by WesBank to contact you for proof of insurance.

You have been contacted by our insurance representatives and they have updated our records with your comprehensive insurance details.

Kind regards,
WesBank