PC
PJ C
1 reviews | Active since Oct 2011
06 Apr 2019, 15:04
Stupid Login Process Lockout
Tried logging into Wesbank Individual Portal, using my ID, OTP via SMS, SMS received, I input the OTP, "Incorrect OTP" & "3 Attempts remaining". Request a new OTP, input the infernal number and then I get "Your user profile has been locked." bull****.
i had the exact same issue a few weeks ago after which i had to get admin to unlock my profile also after just having had 2 tried and the system locking up. FIX YOUR FRIKKIN LOGIN PROCESS, YOU AMATEURS!
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Replies (2)PC
PJ C's updateReviewer Update
06 Apr 2019, 15:09see ticket CRS902C9
PC
PJ C's update06 Apr 2019, 15:09
Reviewer Update
see ticket CRS902C9
WesBank's replyOfficial
08 Apr 2019, 11:47Dear Exile13
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS902C9.
Regards,
Tina Du Toit
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS902C9.
Regards,
Tina Du Toit
WesBank Service Resolution
WesBank's reply08 Apr 2019, 11:47
Official
Dear Exile13
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS902C9.
Regards,
Tina Du Toit
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS902C9.
Regards,
Tina Du Toit
WesBank Service Resolution