Struggling to finalize cancelation of car service plan, tyre and rim cover

Hello Peter, I am Beauthin Williams, I would just really like to lay a complaint against Wesbank. I have emailed them various times to cancel my car service plan, tyre and rim cover. I have been trying to cancel the service plan since May last year. On the 17th of February I received an email from Motoride stating that the cancelation will take 30 working days to process and that it was forwarded to Wesbank for completion. I am not happy about this, as I have been paying for service I'm not making use of. Even after all these months plus the 30 working days for completion the cancelation still hasn't take place and I haven't been contacted by them either, whether it be on phone call or email. I have the emails as evidence. I would really appreciate the help since I have been struggling for several months and this is alot of money which I need to claim back and I'm just getting nothing from them. It does not look like they're taking me serious. I'm really tired of basically running after them for my money in essence the cancelation which must take place first. Thank you.