MA
Maprie A
1 reviews | Active since Sept 2011
23 Apr 2019, 12:42
Stranded as refund takes longer than accepted
So I have been awaiting refund for 2 weeks now and nothing is coming my way. Makes me wonder why it is a challenge for wesbank to return the money and a problem when they deduct and do not get any funds. Made follow up with Sheri Van Blerk who is handling the matter and she requested docs which have already been sent. Would like for this matter to be given the attention and urgency it deserves
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Replies (3)0
Replies (3)
WesBank's replyOfficial
23 Apr 2019, 14:10Dear Tinyiko M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS92F1D.
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS92F1D.
Regards,
Annalize Joubert
WesBank Service Resolution
WesBank's reply23 Apr 2019, 14:10
Official
Dear Tinyiko M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS92F1D.
Regards,
Annalize Joubert
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS92F1D.
Regards,
Annalize Joubert
WesBank Service Resolution
MA
Maprie A's updateReviewer Update
23 Apr 2019, 14:27Annalize Joubert provided an amicaAnnalize Joubert provided an amicable resolution to the matter. Thanksble resolution to the matter. Thanks
MA
Maprie A's update23 Apr 2019, 14:27
Reviewer Update
Annalize Joubert provided an amicaAnnalize Joubert provided an amicable resolution to the matter. Thanksble resolution to the matter. Thanks
MA
Maprie A's updateReviewer Update
23 Apr 2019, 14:28Annalize Joubert provided an amicable resolution to the matter. Thanks for the immediate reply and assistance
MA
Maprie A's update23 Apr 2019, 14:28
Reviewer Update
Annalize Joubert provided an amicable resolution to the matter. Thanks for the immediate reply and assistance