CR
Chantal R
1 reviews | Active since Jan 2011
24 Jul 2015, 10:08
Stop Harassing ME
As per clause 5.7 in the terms and conditions for the Vehicle I bought in 2013, it states that \You must be able to provide us with proof that the Goods are insured on or before the signature date of this Agreement."For your company to email stating that \""As stipulated in the finance contract"
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WesBank's replyOfficial
29 Jul 2015, 13:51Hello Chantal20,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Although the terms of the Agreement do not expressly state that insurance confirmation will be requested annually, the only way the Bank can confirm compliance is by enquiring. WesBank is indeed a service driven organization that goes to great lengths to render unsurpassed service excellence with every interaction. It is therefore extremely disappointing when we fall short of this goal, for which we humbly apologise.
We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding any premiums that were debited. We also withdrew the accounts from any future enquiries in good faith in lieu of the imposition expressed herein.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Although the terms of the Agreement do not expressly state that insurance confirmation will be requested annually, the only way the Bank can confirm compliance is by enquiring. WesBank is indeed a service driven organization that goes to great lengths to render unsurpassed service excellence with every interaction. It is therefore extremely disappointing when we fall short of this goal, for which we humbly apologise.
We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding any premiums that were debited. We also withdrew the accounts from any future enquiries in good faith in lieu of the imposition expressed herein.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
WesBank's reply29 Jul 2015, 13:51
Official
Hello Chantal20,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Although the terms of the Agreement do not expressly state that insurance confirmation will be requested annually, the only way the Bank can confirm compliance is by enquiring. WesBank is indeed a service driven organization that goes to great lengths to render unsurpassed service excellence with every interaction. It is therefore extremely disappointing when we fall short of this goal, for which we humbly apologise.
We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding any premiums that were debited. We also withdrew the accounts from any future enquiries in good faith in lieu of the imposition expressed herein.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
Although the terms of the Agreement do not expressly state that insurance confirmation will be requested annually, the only way the Bank can confirm compliance is by enquiring. WesBank is indeed a service driven organization that goes to great lengths to render unsurpassed service excellence with every interaction. It is therefore extremely disappointing when we fall short of this goal, for which we humbly apologise.
We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that was added whilst simultaneously refunding any premiums that were debited. We also withdrew the accounts from any future enquiries in good faith in lieu of the imposition expressed herein.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank